@MuppuriNagaraju Here is the step-by-step approach to achieving this without custom coding, ensuring the child record links properly.
Step 1: Create the Flow in Flow Designer.
Navigate to Process Automation > Flow Designer.
Click New > Flow. Name it (e.g., "Create Feedback Task on State Change").
Trigger: Select Record Updated.
Table: Control Objective (sn_compliance_control_objective or relevant table).
Condition: [State] [Changes to] [Target State] (e.g., "Closed", "Review").
Run Trigger: Select For every update.
Actions:
Click Add an Action > ServiceNow Core > Create Record.
Table: Select the Feedback Task table (e.g., sn_grc_feedback_task or kb_feedback_task).
Fields:
Parent/Reference Field: Map this to the triggering Control Objective record (drag the Control Objective record data pill into the field that references the parent).
Populate other mandatory fields (e.g., Short Description).
Save and Activate the Flow.
AND Configure Workspace Action (To show in Right Panel).
To make this available as a button in the Workspace, you need to configure a declarative action.
Navigate to Workspace Experience > Actions & Components > Actions.
Create a new Action.
Action Type: Button.
Action Assignment:
Label: Create Feedback Task.
Table: Control Objective.
Implemented as: Flow (Select the flow created in Step 1) or Scripted (if needed for complex logic).
Workspace Conditions: Ensure the button only appears when the parent is in the correct state (e.g., State is x)
OR
If you want the child task to appear immediately without user interaction upon state change, you can use a Business Rule:
Table: Control Objective.
When: after update.
Condition: State changes to [Target State].
Script:
var gr = new GlideRecord('sn_grc_feedback_task'); // Target Table
gr.initialize();
gr.parent = current.sys_id; // Set relationship
gr.short_description = 'Feedback for ' + current.number;
gr.insert();
