In list view, the field 'indicator' value is showing empty and over form view the value is displayed

[Shweta Maurya]

In the compliance Workspace, for one user, the field 'indicator' value is showing empty in List view whereas in Form view the value is being displayed.

And through backend in list view the value is being displayed.

Only in Workspace this issue is.

Please share your advise that what could be the issue here.

Thanks in Advanced!

[Ankur Bawiskar]

@Shweta Maurya 

happening for only this user or all users?

how about admins?

did you ask that user to clear instance cache using cache.do and then logout and login again?

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[Shweta Maurya]

Yes this issue is happening for that user only.

Admins are able to see everywhere.

[Ankur Bawiskar]

@Shweta Maurya 

cache.do helped?

if not then raise a case with ServiceNow for this.

[Shweta Maurya]

This is not working even after clearing the cache.

Any other solution or any access issue?

Please suggest