Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

[Nikhil C]

Hi Team,

I am facing an issue while trying to add contributors in a Smart Assessment under Risk Identification in ServiceNow IRM.

When attempting to add contributors, I receive the below error:

“Couldn't add contributor. This may be due to a network issue or the assessment being combined or open elsewhere.”

I have tried giving the user, the role of sn_smart_asmt.actor.

Would appreciate any pointers or debugging steps to identify the root cause.

Thanks in advance!

[Tanushree Maiti · Accepted solution]

Hi @Nikhil C ,

Try to Repair the plugin. 

Clear the cache using cache.do in navigator and try 

you have already ensured, you have required role.

[ThineshT · Accepted solution]

Repair the "Smart Assessment Collaboration plugin ".

[Vinod54]

What is Smart Assessment Collaboration feature in the Smart Assessment Engine and how to implement?