Unable to edit smart attestation

Chenab Khanna
Tera Expert

Hi community,

 

I am exploring the Smart Assessment Engine within GRC and have created the attestation template along with the questions. Once the attestation is published, I am not getting an option to edit the template again or make it draft again if there are assessments existing for the template even if all are closed. 

I understand that the template should not be edited if there are open assessments associated but then we should have the option once all assessments are completed.

 

Anyone knows how to make the template back to draft to edit if we have assessments linked but all are completed?

12 REPLIES 12

Ayush Aggarwal
ServiceNow Employee
ServiceNow Employee

@Chenab Khanna Please be aware of the fact that even if you are able to customize and make it possible to move the template to draft with associated completed assessments, changes in the template would also impact the existing assessments. Hence its not recommended. 

With all due respect, this is a poor design. The purpose of this "Template" Assessment designer is that one should be able to edit it similar to the Metric Type ( Assessment Template ) . Understand that you might need to complete any open assessments but why would a customer need to delete their data to achieve a small enhancement such as a question to be added ? Not "Smart" at all.

I'm having this same issue now as well. Any solution? The option to delete the assessment instance is also greyed out/not available in my instance.