Next Experience articles

UI Builder Resources

Center of Excellence / UI Builder Helpful Articles Articles to help you get started with UI Builder, how to configure pages and create pages in UI Builder, introduction to components, and more. Getting Started FAQ UI Build...

How to use UI Actions in Workspaces

Center of Excellence / Workspace / How to use UI Actions in Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

Error message in tab workspace instead in the page (body)

Issue: If you’ve ever built a workspace in ServiceNow with tabbed forms, you might’ve run into this: you leave a required field empty, hit Save, and the error message shows up inside the tab instead of in the main page body. It’s confusing for users...

Visualizing Record Relationships in ServiceNow Using Node Map

In complex enterprise environments, understanding relationships between records, such as organizational structures, location hierarchies, complex approval flows, or service dependencies, is crucial. ServiceNow’s Node Map component offers a powerful...

Auto refresh dashboard using dynamic content view

Overview : Missing auto refresh functionality on dashboard , there are some scenario where customers needed this functionality which is quite helpful to them. I have also came across same situation where asked to provide an option which allow the s...

Ordering Email Client Templates in the Configurable Workspace

Ever wanted to order Email Client Templates in the Workspace?NOTE: If you just want the solution skip below to the section "The Actual Solution", although you might need to read a bit before to situate yourself. Email Client Templates - Quick IntroEm...

Basic Overview on Migrating to a Configurable Workspace

Center of Excellence / Workspace / Basic Overview on Migrating to a Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on...

All About Data Resources in UI Builder

Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...

Component and Data Resource Properties in UI Builder

You are viewing content included in the Next Experience Center of Excellence In UI Builder you can drag and drop components and data resources onto a page, but then how do you configure them? Since components and data resources are encapsulated, the ...

Portal Experience FAQs

Center of Excellence / Portal Experience / Portal Experience FAQ 1. Is Service Portal being deprecated? Per the Employee Center FAQ: No, Service Portal is not currently being deprecated, as there are many customers who are currently ...

How to Set Default Field Values in a Record Page Using UI Builder

When working with Record Pages in UI Builder, there are cases where you need to set default values for fields in a form. This guide outlines the correct steps to configure this behavior in the Form Controller. Steps to Set a Default Value in a For...

How to open a new workspace tab and close an existing tab in UI Builder

You may want to close the existing tab and open a new tab in response to a user interaction. E.g., click the "Next" button which closes the current page and opens a new page. Existing solutions, using "SCREEN_STATUS_CHANGED" have been surfaced, bu...

Practical UIB Examples: The Comparator Component

Get started on UI Builder with the Comparator Component. The Comparator component allows to compare content side-by-side by highlighting the differences between the original and changed content. It can also be used to edit or translate the changed...

UI Builder - Additional sub menu(s) in 'List Nav'

Steps to add sub menus in List Nav in Workspaces: We are in Service Operations Workspace(SOW) and here we want to add a new sub menu named - 'INC - Closed' under Incidents In order to achieve this, we will navigate to UI Builder in filter ...

Setting up Command Line Interface (CLI) For Custom Component Dev (Part 1 of 2)

ServiceNow Command Line Interface (CLI) NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and...

UI Builder Component: Roadmap

OverviewThe Roadmap widget helps a lot to visualize all kind of planned tasks on a schedule.It supports:Grouping the rows by max. 2 levelsColoring by data values (eg. status)View panel for detailsMilestonesData items direct on the barFexibel side pan...

Updates to Declarative Actions in Utah and Vancouver

Over the past couple of releases our teams have made some updates to the declarative actions functionality (with more to come!). This article highlights those changes across Utah and Vancouver. Utah New condition option: scripted client condition f...

Why Your Custom Save Button Doesn’t Work in ServiceNow Workspace

Creating a custom button to save a form in ServiceNow Workspace may seem straightforward, but using it g_form.save() incorrectly can result in script errors and UI action failures. This article outlines the root cause. Problem Overview I created a ...

Dynamically changing Images/Illustrations with Theme selection - UI builder

In order switch images automatically when you switch theme from user preferences, you need to use Custom Illustration component.In this article, I will guide you through a step by step process on how to configure the style variables in different t...

You and I Builder Bytes! Article Hub

Article Hub Welcome! This article will serve as the hub for all of the UI Builder "Bytes" series of enablement content. We will cover all things related to UI Builder, so keep an eye out for more articles in the future! In the future, we...