Parallel Editing and Code Comparison for Co-Development in UIB Rejoice, humans and bots alike—the day we've all been waiting for has finally arrived! You may not have realized it, but there’s one feature we’ve always wanted in our UI Builder: the a...
Here are common problems you might come across with the ServiceNow CLI, along with the reasons behind them and suggestions on how to address them: INSTANCE VERSION COULD NOT BE VALIDATED Reason: This issue arises when ServiceNow attempts to confi...
Center of Excellence / UI Builder / UI Builder Quick Start Guide This guide will walk you through the steps to get up and running with the new UI Builder (UIB) released in Quebec. The article you're viewing contains some foundational content and...
Center of Excellence / Workspace Helpful Articles Articles to help you get started with workspaces, learn more about the workspaces we create to transform your agent experience, basics on configuring workspaces, and more. ...
The UI Builder team is thrilled to understand how users are using UI Builder today, as well as your expectations around leveraging AI. This will help us refine our product to better serve your needs. Participants who qualify for and complete t...
In ServiceNow's Customer Service Management (CSM) application, Case Types help in streamlining processes and ensuring that each customer query is addressed appropriately and efficiently. The configuration of case types can be customised to fit the sp...
Get the Theme Builder from ServiceNow Store : Once You have requested, it should be available for you in Plugins and you can install: After the successful installation of the Plugin, you can see “Theme Builder” Application Availabi...
This is Part 4. You should start with Part 1. How do I make my Themes? We have talked about how things are structured and how colors are generated in previous parts. Now we are going to start putting it all together and work out how to use it all...
@MWatkinsSNow Introduction I'm a performance engineer trying to learn UI Builder and Next Experience. Come along for the ride. Maybe you'll find it helpful. If you follow the step-by-step instructions, remember to test and save your work often!...
Introduction Welcome to the article version of my video on ServiceNow's new Theme features in the Xanadu release. In this brief overview, I'll walk you through the exciting updates and capabilities that this release brings to theming within the Now P...
ServiceNow enables agents to create Incidents [incident] based on Cases [sn_customerservice_case], typically for internal break-fix situations. In these scenarios, the case’s Contact is assigned as the incident Caller, and the case’s Account is assig...
Center of Excellence / Next Experience / Create your first Next Experience UI Theme This guide has been updated for the Utah release to include our latest product for creating a core theme - Theme Builder. Create a Theme with Theme Builder (U...
You are viewing content included in the Next Experience Center of Excellence This article was created on the Tokyo release of the Next Experience framework and may not reflect current functionality. Please post any questions or comments to the arti...
Center of Excellence / Next Experience / Theming Overview This article provides information on Next Experience UI theming and what to expect when Next Experience UI is enabled versus disabled. This article will explore different scenarios based ...
In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent looping. In the Customer Service Management (CSM) envi...
Integrating APIs into ServiceNow's UI Builder: A Practical Guide Integrating APIs into ServiceNow's UI Builder: A Practical Guide In the fast-paced world of software development, integrating APIs to enhance functionality and user interface is essen...
NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and thanks for following this over the years...
There are different data source types available to communicate with server side from UI builder. Transform data source is a an option to execute any server side operation. To see an introductory video on transform data source. Go here. In this short ...
There were five labs this year at Knowledge23 and CreatorCon that touched on Next Experience topics. If you'd like to go deeper on UI Builder, custom components, theming, or Service Operations Workspace, try running through these labs. Building a K...
Welcome to your new ServiceNow instance! You're probably eager to get started and make it your own. Here are three key steps to help you customize your instance and make it feel like home. This article was written as of the Washington D.C. release, b...
ServiceNow
Steph Morillo
Dan Bruhn
Earl Duque
Lisa Latour
