While configuring a specific list in a legacy/custom Workspace, you might want to use a fixed_query instead of a condition query. The expected behavior is that the list should filter records based on the fixed query defined in the sys_ux_list table. ...
In the UI builder, one has now access to various components that can easily be put in the workspace. One of them is the "timeline" component. Its a great way to display data in timeline with hover over information. It comes with static demo data ...
Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record. However, as we began migrating to workspaces, these ...
If you are building your custom page on UI builder and want to show a message based on certain conditions then here are the ways to do it. 1. From "Add alert notifications" event: The page event handler "Add alert notifications" can be used to show t...
Goal: Return the Knowledge Base category hierarchy in the structure expected by the Content Tree component: [ { "id": "p1", "label": "Tree parent item", "children": [ { "id": "c1", "label": "Tree child item 1" }, { "id": "c2", "label": "...
In this article, we’ll demonstrate how to create a Data Broker Server Script that retrieves the value of a specific system property by its name. This is particularly useful when building Workspace experiences that require dynamic property values thro...
When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this homepage redirection configured behind the scenes? While ...
We are continuously working to make those times you have to jump back to the core UI less and less frequent for a UI Builder (UIB) developer, but sometimes it is necessary to find an orphaned record or to figure out how a page fits together. Below ...
Creating a custom tab, such as "Overview," in a Workspace within ServiceNow can be efficiently done using the UI Builder. Below is a detailed step-by-step guide to help you accomplish this. Step 1: Access the UI Builder In the ServiceNow navigatio...
COEWorkspace Resource HubConfiguring Lists in Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
Standard server-side messages like addInfoMessage or addErrorMessage do not automatically appear in custom Workspaces. This article provides a simple fix using UI Builder to manually map the notification behavior. Problem:When working with custom S...
When working with UI Builder and Data Resources, you might expect that triggering a Data Resource on the Page is Ready event will load your data immediately. However, this often doesn’t work as intended because the Data Resource needs its own event h...
Center of Excellence / Next Experience / Introduction to Next Experience UI Banner Announcements FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not w...
So you’ve built a workspace in ServiceNow, added a custom form inside your main tab, and everything looks great — until you try to save the form with a required field left blank. You expect a clear error message to pop up in the body, guiding the use...
Center of Excellence / UI Builder Helpful Articles Articles to help you get started with UI Builder, how to configure pages and create pages in UI Builder, introduction to components, and more. Getting Started FAQ UI Build...
Center of Excellence / Workspace / How to use UI Actions in Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
Issue: If you’ve ever built a workspace in ServiceNow with tabbed forms, you might’ve run into this: you leave a required field empty, hit Save, and the error message shows up inside the tab instead of in the main page body. It’s confusing for users...
In complex enterprise environments, understanding relationships between records, such as organizational structures, location hierarchies, complex approval flows, or service dependencies, is crucial. ServiceNow’s Node Map component offers a powerful...
Overview : Missing auto refresh functionality on dashboard , there are some scenario where customers needed this functionality which is quite helpful to them. I have also came across same situation where asked to provide an option which allow the s...
Ever wanted to order Email Client Templates in the Workspace?NOTE: If you just want the solution skip below to the section "The Actual Solution", although you might need to read a bit before to situate yourself. Email Client Templates - Quick IntroEm...
ServiceNow
Steph Morillo
Dan Bruhn
LisaLatour
Earl Duque
