In complex enterprise environments, understanding relationships between records, such as organizational structures, location hierarchies, complex approval flows, or service dependencies, is crucial. ServiceNow’s Node Map component offers a powerful...
Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...
Center of Excellence / Workspace / Workspace App Shell UX Page Properties FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...
AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...
Overview : Missing auto refresh functionality on dashboard , there are some scenario where customers needed this functionality which is quite helpful to them. I have also came across same situation where asked to provide an option which allow the s...
Ever wanted to order Email Client Templates in the Workspace?NOTE: If you just want the solution skip below to the section "The Actual Solution", although you might need to read a bit before to situate yourself. Email Client Templates - Quick IntroEm...
Center of Excellence / Workspace / Basic Overview on Migrating to a Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on...
Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...
You are viewing content included in the Next Experience Center of Excellence In UI Builder you can drag and drop components and data resources onto a page, but then how do you configure them? Since components and data resources are encapsulated, the ...
Center of Excellence / Portal Experience / Portal Experience FAQ 1. Is Service Portal being deprecated? Per the Employee Center FAQ: No, Service Portal is not currently being deprecated, as there are many customers who are currently ...
How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...
When working with Record Pages in UI Builder, there are cases where you need to set default values for fields in a form. This guide outlines the correct steps to configure this behavior in the Form Controller. Steps to Set a Default Value in a For...
Do you have a customer who prefers a cleaner, more tailored navigation experience in Agent Workspace? For example, in our case, the customer didn’t want to display icons such as Move Management, Event Planner, or Schedule Planner in the side navigati...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
You may want to close the existing tab and open a new tab in response to a user interaction. E.g., click the "Next" button which closes the current page and opens a new page. Existing solutions, using "SCREEN_STATUS_CHANGED" have been surfaced, bu...
Get started on UI Builder with the Comparator Component. The Comparator component allows to compare content side-by-side by highlighting the differences between the original and changed content. It can also be used to edit or translate the changed...
Steps to add sub menus in List Nav in Workspaces: We are in Service Operations Workspace(SOW) and here we want to add a new sub menu named - 'INC - Closed' under Incidents In order to achieve this, we will navigate to UI Builder in filter ...
ServiceNow Command Line Interface (CLI) NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and...
OverviewThe Roadmap widget helps a lot to visualize all kind of planned tasks on a schedule.It supports:Grouping the rows by max. 2 levelsColoring by data values (eg. status)View panel for detailsMilestonesData items direct on the barFexibel side pan...
ServiceNow
Steph Morillo
Dan Bruhn
Earl Duque
Lisa Latour
