Ever wanted to order Email Client Templates in the Workspace?NOTE: If you just want the solution skip below to the section "The Actual Solution", although you might need to read a bit before to situate yourself. Email Client Templates - Quick IntroEm...
Center of Excellence / Workspace / Basic Overview on Migrating to a Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on...
Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...
If you are building your custom page on UI builder and want to show a message based on certain conditions then here are the ways to do it. 1. From "Add alert notifications" event: The page event handler "Add alert notifications" can be used to show t...
You are viewing content included in the Next Experience Center of Excellence In UI Builder you can drag and drop components and data resources onto a page, but then how do you configure them? Since components and data resources are encapsulated, the ...
Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record. However, as we began migrating to workspaces, these ...
Center of Excellence / Portal Experience / Portal Experience FAQ 1. Is Service Portal being deprecated? Per the Employee Center FAQ: No, Service Portal is not currently being deprecated, as there are many customers who are currently ...
This is a handy guide on how to use view rules in a Workspace Experience. Below are the steps to follow: 1. If not already available, create a UX View Rules Configuration record for your workspace experience (sys_ux_view_rules_configuration) via menu...
How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...
When working with Record Pages in UI Builder, there are cases where you need to set default values for fields in a form. This guide outlines the correct steps to configure this behavior in the Form Controller. Steps to Set a Default Value in a For...
Do you have a customer who prefers a cleaner, more tailored navigation experience in Agent Workspace? For example, in our case, the customer didn’t want to display icons such as Move Management, Event Planner, or Schedule Planner in the side navigati...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
You may want to close the existing tab and open a new tab in response to a user interaction. E.g., click the "Next" button which closes the current page and opens a new page. Existing solutions, using "SCREEN_STATUS_CHANGED" have been surfaced, bu...
Get started on UI Builder with the Comparator Component. The Comparator component allows to compare content side-by-side by highlighting the differences between the original and changed content. It can also be used to edit or translate the changed...
Steps to add sub menus in List Nav in Workspaces: We are in Service Operations Workspace(SOW) and here we want to add a new sub menu named - 'INC - Closed' under Incidents In order to achieve this, we will navigate to UI Builder in filter ...
ServiceNow Command Line Interface (CLI) NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and...
OverviewThe Roadmap widget helps a lot to visualize all kind of planned tasks on a schedule.It supports:Grouping the rows by max. 2 levelsColoring by data values (eg. status)View panel for detailsMilestonesData items direct on the barFexibel side pan...
Select the component or container that needs to have a dynamic visibilityIn the config panel, click the visibility iconClick on the script iconSet the visibility condition /** * @param {params} params * @param {api} params.api * @param {Trans...
Over the past couple of releases our teams have made some updates to the declarative actions functionality (with more to come!). This article highlights those changes across Utah and Vancouver. Utah New condition option: scripted client condition f...
Creating a custom button to save a form in ServiceNow Workspace may seem straightforward, but using it g_form.save() incorrectly can result in script errors and UI action failures. This article outlines the root cause. Problem Overview I created a ...
ServiceNow
Steph Morillo
Dan Bruhn
Earl Duque
Lisa Latour
