How to create an Create Emergency Change request UI Action on case form

Gopal14
Tera Contributor

‎06-20-2024 10:35 PM

Hi Team,

 

How to create an Emergency Change request UI Action on case form.  OOTB "Create Emergency Change" UI Action is not available in the case form.

 

 

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Mark Manders
Mega Patron

‎06-20-2024 11:05 PM

Copy the existing UI action and make it apply to the Case form (you will probably need to adjust the conditions of it being visible, but since you aren't sharing anything on this, I assume you know how to do that).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Gopal14
Tera Contributor
In response to Mark Manders

‎06-21-2024 12:22 AM

Hi @Mark Manders 

 

Can you please share me the script which we need to add in the UI Action

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Mark Manders
Mega Patron
In response to Gopal14

‎06-21-2024 03:19 AM

You have the script. It is in the OOB UI action. You just need to copy it so it will also be on the Case table.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Gopal14
Tera Contributor
In response to Mark Manders

‎06-24-2024 12:08 AM

Hi @Mark Manders 

 

I have copied Emergency Change code from the incident table. Applied same code in the case table Emergency Change UI Action. 

 

UI Action Emergency Change is available in the case table, However when I click on Emergency Change button on the case form, it is redirecting to the UI Action, Not the Change form.

 

Gopal14_0-1719212875456.png

 

 

Can you help where I am doing wrong?

 

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