In which table are the records set in the following screen stored?

[LeBron]

Hi,

I would like to know which table has the records of notification setting in the following screen.

Each users can set their notification setting, but I do know if the record of notification setting is stored.

Thank you

[Jordan Vignoni]

The notification preferences are stored on the cmn_notif_message table.

[LeBron]

Hi @Jordan Vignoni ,

Thank you for answering my question. 

I looked the cmn_notif_message table, but I could not see that record are created when user changed their notification preference. 

What I want to do is I do not want customers to change their notification preferences by themself.

Do you have any idea of that?

Thank you

[Jordan Vignoni]

This support article explains how to prevent "Allow notifications" from being disabled by a user:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1565933

[LeBron]

Hi @Jordan Vignoni,

That article is so useful. I created business rule and then customer cannot change their  "Allow notification" setting Enable or Disable.

However, they still could change the setting of "system notification" and "custom notification setting".

According to article, I tried to make notification mandatory and force a notification to be sent, but it did not work. They still can change their setting. 

Do you have another idea of solution? 

Thank you