Resolved! Related List condition in Agent Workspace
Hi is there any way to put some condition when to display this Document Task on related list in Configurable Workspace?
Forum Posts
Reply Button on CSM Configurable Workspace case Activity Stream
Hi! I want an a bigger and not icon size reply button in CSM Workspace case view, on the header of an Activity Stream list item: It is something I easily customize and get the wanted result or might take heavy customization to get it?
Hide sidebar discussion via ACL
Hello, is it possible to hide sidebar discussion in next experience UI to business users and only make it visible to admin users via ACL ? if yes, which ACL? thanks
Replicate MRVS((Multi Row Variable Set) type functionality from UI Builder
I want to add rows dynamically on button click to add multiple items to a request just like MRVS. How to develop this using UI Builder. Please advise.
Resolved! Workspace change during upgrade
Hi,In one of the OOB workspace we have hidden a component directly in the config section of that component, during the upgrade if there any updates to that page will it effect the current configuration or will there be a skipped record for this so we...
[UI Builder] Can I disable the manual entry of date fields on a modal?
I have a modal where there is start date field where user need to use datepicker to select the valid date. Is there any way to disable the manual entry of the date instead direct user to use datepicker to select date?
Related item not visible in CSM/FSM Configurable Workspace
Hello Experts, In the legacy workspace we currently have a related item visible next to the related lists that is not showing in the configurable workspace.I did not create the related item and I don't know how it was created, but I can see the recor...
mapping originated from from field from the related list button in workspace
Hi ,we have OOB related list on the incident form which shows related problems.In native UI we have a new button which when clicked opens new problem form with Originated from field mapped to Parent Incidet record.In service operations workspace it d...
Workspace change during upgrade
Hi,In one of the OOB workspace we have hidden a component directly in the config section of that component, during the upgrade if there any updates to that page will it effect the current configuration or will there be a skipped record for this so we...
Resolved! How can I can see email logs when requesting a notification translation?
Hello experts, Have anyone of you tried the static notification translation feature of Tokyo release? I have followed the documentation and according to one of the response that we got from HI-support regarding this topic is that, an email log would ...
Language Picker is not showing in survey from mobile
Hi,I created a survey in my DEV instance and when I try to take the survey from my mobile I can see that there is a Language picker which is good. When I moved the update set to PROD instance and I tried to take the survey from my mobile I dont see t...
Resolved! [UI Builder : Workspace] Hide left navigation pages based on role or group
Hi all I am having an issue in trying to hide pages on the left hand navigation pane in a workspace.I have found this previous post here but it does not work for me. Ask: Hide pages on the left hand navigation based on role (or even better, based on ...
Notification Preferences - schedule configuration Next Experience UI
We have implemented Next Experience & our end users are trying to use the Notification Preferences experience to apply schedules. There are two places to apply a schedule: 1. at the notification level - the user can select the down arrow to view the...
How to create ui action, as a related link in incident table
Hi Team, How to create a Form Link UI Action on Incident table.When we click on that link Form Link UI Action, it is should be copied short description and description field values into new form. Note: new form is custom table. @Community Alums...
List of fields in the filter of the table
Hi team !I want to know how the fields in the red box are sorted.Thanks.
