Has anyone come up with a method to enhance the alert of a new Interactive chat to accept in the Agent Workspace? The agents are asking for an enhancement to better notify them of a new Interaction has arrived, such a screen flash or notification ac...
I am new to UI Builder, and I have a requirement to add a 'My Approvals' visualization to the Overview in the Service Operations Workspace. I have created my variant and have been looking for some guidance in the community. There is a lot of good inf...
Hi,I have requirement to create following Gauge-meter in CSM Workspace Landing Page. Meter should read total_time from time_card-table which is in hours and then compare it to full day and show the difference in percents. For example if total_time is...
Hi, In my instance in Next experience UI, the accept button on side bar connections(chat area) is not visible. But it was visible in UI 16 view. How can i make "Accept" button visible , so that service desk agents can see the chat request. Thanks,Go...
Now when I click on a link or a button, I don't know if anything is happening. Before, a timer used to show up after 15 seconds or so but now, nothing happens. You don't know what's going on. Is there a way to enable some type of notification that it...
We are looking for a way to optimize the very long loading time of some service portal pages that involve invoking several 3rd party APIs (through server side outbound Rest Messages - i.e. via sn_ws.RESTMessageV2) to retrieve data to be processed and...
I have a very basic Widget i created for the service portal, to show an iframe from a site on my intranet. I wanted it to be dynamic and to have some security on it, so in the instance options i have setup 3 options:1) string - URL2) string - Iframe...
Hi Team, How to get parent major case values to child case before clicking on the submit button. Requirement:On the major case form we have a related list called "child cases". After Clicking on the New button on the child cases case form will open. ...
Hey, everyone.Trying to find out how to get the current URL in Client Script created in UI Builder. It seems I have no access to 'window' object. Any other alternatives?
We have a Script Include in native (sys_script_include) and we need to call that from data broker server script by passing some parameters to that Script Include which we will get from input in data broker. If there's an alternative method also by us...
We want to see other user's "My List" by Impersonating the user but cannot see any.I want to know reason why. Thank you.
Hi, I have added Time Worked field in configurable workspace and after this release an issue often happen.When I open some tickets in the workspace and then change the window from browser to Excel or Outlook or any other and go back to the browser, t...
Hi, I added a new component to the landing page in HR Agent Workspace, but when I opened it, the list title is missing. How can I add it or change it easily, e.g., in UI Builder?I can do it directly from the UX macroponent definition in the compositi...
Hello, we have a custom workspace, where we are creating a record on a separate tab. We don't want users to save it several times, therefore we would like to close it as soon as its saved. It seems that this script works only on saved records, but no...
HiI'm trying to hide Related List Action button "New" on the HR Agent Workspace (inHR Task related list). This is to prevent agents from creating new HR Tasks when the parent HR Case state changes to "Closed Complete."However, I noticed that even tho...
