Make the "view" button show record information even if record is inactive

[AlainT1]

The "View" button next to an inactive user doesn't return any information because of the business rule "User query" that limits adds the "active=true" to any query on the sys_user table.

In the case of the "View" button (the little i in a circle, next to the user field), I think it should always show the related information weither the associated record is active or not.

Does anyone know a work around or would the be an enhancement request?

Our use case is this:

• We have a request to retrieve equipment from a departed user
• The user is inactive
• The requested item shows the name of the user but nothing else
• The i is there but shows that it cannot return any information.

This improvement should be done on all the "View" button relating to inactive record.

[Mark Manders]

Why are inactive users still in possession of equipment? Why not build the offboarding flow that user get's stripped from all roles and is set to locked out is true, until all equipment is returned? You won't get around the user query for this.

[AlainT1]

Hey Mark,

We are talking about remote workers. I agree with you that locking out the user would work however that field is managed by another authority. 

Also the behaviour that I'd like corrected targets everywhere the "view" button appears in ServiceNow

Thank you