"Favorites" menu in Next Experience is empty, sometimes.

Philippe Casidy · ‎10-17-2023

Hi everyone,

Me and some of my colleagues are, sometimes, losing our "Favorites" menu. It is empty.
I have to go to another web browser to get them back.

As it is a sporadic issue, I haven't been able to do more testing (like trying to just empty the cache of the web browser...), but I wanted to know if you already experienced this and have a root cause/solution/workaround?

Thank you.

Philippe

Philippe Casidy · ‎10-18-2023

@Siva Jyothi M @Brad Tilton
Thanks for your feedback!

I did create a ticket and they proposed to set this property to false:

glide.ui.next_experience.menu_lazy_loading_enabled
The type of the system property can be 'true | false' and it is fine for the 'Ignore cache' to be checked.

Edit: After two weeks having set the property to false, the issue has not been seen on the instances it has been deployed while it was still observed where not deployed.

Hopefully it will help other people. Please accept this as the answer or mark helpful. Thank you.

Philippe

Edit: my bad, property has to be set to false.

Edit: thanks Thomas for the Type of the properties.

View solution in original post

Dr Atul G- LNG · ‎02-16-2024

You can create the same in your instance.

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nycha · ‎06-04-2024

You have to create one.

ReginaldFawcett · ‎03-01-2024

Hi Phillipe,

Just to clarify do you have to create this system property, because I do not see it in my instance?

Thank you,

MattSN · ‎03-01-2024

Yes do create it

Sam Earl · ‎10-27-2023

We've also had individuals experience this issue, and when it does occur it appears only logging out and back in resolves the issue. We're on Utah Patch 7.

Interestingly, we don't have the glide.ui.next_experience.menu_lazy_loading_enabled in our system, so potentially the functionality defaults to true if the property is not found. I will try adding the property with a false value and wait for any occurrences.