Service Operation Workspace (home overview)

[Akani]

I need assistance with the Service Operations Workspace Home Overview. I want to configure the Tier 1 donut to display Requested Items (RITMs) assigned to the active user.

However, when I navigate to the Landing Page → Tier 1 → Donut Configuration, I am not being taken to the configuration page where I can make the required changes. Instead, I am being redirected to the Client Script Includes page.

Could you please assist me in identifying why this is happening and how I can access the correct donut configuration so that I can configure the RITM data source and filter?

 

[Ankur Bawiskar · Accepted solution]

@Akani 

the donut etc which is displayed comes from the platform analytics dashboard and the data visualizations added on that dashboard

this link has approach shared by me on how to add new tab, refer that and enhance

How to edit SOW home page workspace 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dinesh Chilaka]

Hi @Akani ,

If you want to render New Dashboard  for the Tier- 1 agents.

Create New Par Dashboard and add visualizations in that and in the dashboard visibility mention select Service Operations Workspace

Navigate to the following page in your instance https:/<your instance url>.service-now.com/now/sow-admin/donut-configuration/1

You can select the newly created dashboard as above, it will affect for all Tier-1 agents.
If my response helped, mark it as helpful and accept the solution.

Thanks,

Dinesh

[AndersBGS]

Hi @Akani 

Just open the Overview dashboard through Platfofrm Analytics and make the changes that you’re looking for.