AI Agent Fabric
AI Agent Fabric enables seamless cross-organizational cooperation for the digital AI Agent workforce. Hide technological interfaces from end users by leveraging multi-agent frameworks like Google A2A. Equip ServiceNow AI Agents with best-of-breed external tools and resources via Anthropic's MCP, expanding AI's reach and avoiding redundancy.
Coming in the Zurich Patch 1 release - ServiceNow AI Agent as MCP client
In the Zurich release, you can add and connect to MCP servers to utilize external tools in your ServiceNow AI Agents.
Prerequisites:
- Now Assist SKU (Pro Plus, Enterprise Plus)
- Yokohama Patch 6+, Zurich Patch 1+ installed.
- Latest AI Agents store app, version 5.x+
- Latest Model Context Protocol Client store app, version 1.x+
What is MCP?
According to the official MCP website: MCP (Model Context Protocol) is an open-source standard for connecting AI applications to external systems.Using MCP, AI applications like Claude or ChatGPT can connect to data sources (e.g. local files, databases), tools (e.g. search engines, calculators) and workflows (e.g. specialized prompts)—enabling them to access key information and perform tasks.
Manage MCP servers in AI Agent Studio > Settings
ServiceNow AI Agent calling a financial dataset tool via the "MCP" tool in AI Agent Studio
Looking ahead (Safe Harbor applies):
-
ServiceNow MCP server coming soon
-
A2A support coming soon
-
AI Agent Fabric available through Workflow Data Fabric coming soon
Frequently asked questions (as of the Zurich Patch 1 release):
1. What SKUs and pricing is involved with AI Agent Fabric?
Currently, only a Now Assist SKU is required. Since MCP is an AI Agent tool, it is considered an action and follows the action-based consumption model in terms of number of assists.
2. What authentication options are available for connecting to MCP servers?
Authless, API key, and Oauth 2.1
3. Is MCP resources and prompts supported?
Not at this time but is on the roadmap (Safe Harbor applies).
4. What MCP transport options are supported.
Streamable HTTP (and SSE). Stdio is not supported.
- ServiceNow can leverage MCP Streamable HTTP in non-streaming mode for a single “application/json” response type
- Optionally, Server-Sent Events (SSE) in Streamable HTTP could be leveraged for “text/event-stream” response types
5. I've run into an issue while attempting to add and connect to an MCP server.
Check that your Connection and Credential records are configured as expected. If you're using Oauth, don't forget to request an Oauth token (also check its expiration date) in the Credential record. Be sure you've pasted the correct API key and that your redirect URL matches exactly.
6. What protocol version of MCP is currently supported?
2025-03-26
7. Do you support local MCP servers.
No, only remote servers.
8. Is there a sample MCP server I can use to try out the ServiceNow MCP client?
For an easy to connect MCP server, see Microsoft Learn's MCP server: https://learn.microsoft.com/en-us/training/support/mcp
To learn more about MCP, visit the official documentation: https://modelcontextprotocol.io/docs/getting-started/intro
