AI AGENT USE CASE ISSUE WHILE TESTING

[jay97]

hello I am getting issusse while doing test

log

[{"sys_id":"3b0390a787286610157486e40cbb355f","description":"Manager","type":"manager","output":{"result":{"Decomposition":"The current task cannot be solved with the available agents and resources. Please review the existing configuration for the agents."}},"metadata":null,"order":"100","child":[]}]

Which configuration , I am  missing I did enable everything in on the paid instance .

[RavishankarN]

Hi @jay97 ,

Make sure your plugins/system applications are up to date.

1. Now Assist AI Agents
App id: sn_aia, 3.0.9
2. Now Assist for IT Service Management (ITSM)
App id: sn_itsm_gen_ai, 8.0.0

3. Generative AI Controller
App id: sn_generative_ai, 9.1.8

Thanks,

Ravi

[Laurent5]

Did you get it fixed?

[Sravan Kumar Ka]

@jay97  - Please let me know how you have fixed the issue. I am seeing the same error.

[RavishankarN]

Hi @Sravan Kumar Ka ,

Make sure your plugins/system applications are up to date. It worked for me.

1. Now Assist AI Agents
App id: sn_aia, 3.0.9
2. Now Assist for IT Service Management (ITSM)
App id: sn_itsm_gen_ai, 8.0.0

3. Generative AI Controller
App id: sn_generative_ai, 9.1.8

Thanks,

Ravi