Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

AI ITSM - A market analysis on the next decade of service management, by DTCP

yanbieger
Kilo Contributor

‎01-08-2026 01:47 PM

We welcome any comments, questions, and feedback!

Great reading!

Preview file
1923 KB
0 Helpfuls
  • 2,484 Views
1 REPLY 1

glideFather
Tera Patron

‎01-09-2026 05:41 AM

Hi @yanbieger,

 

could you possibly elaborate on what exactly is "AI ITSM Agent" and how does it relate to ServiceNow?

GlideFather_0-1767965936785.png

 

What I see in the presentation is many buzzwords, but nothing else really :(( ITSM done faster, better, cooler but not saying HOW :))))

 

Are you sure this is not in conflict with ServiceNow Community Code of Conduct for all members? It seems to me as promo which is unrelated to ServiceNow...


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
0 Helpfuls