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Import sets

I want to update reference fields data in the CMDB table. Before that need to load data by using staging table. Here i'm using existing table while loading the data. In the staging table the reference fields are not available. can i use any fields fo...

PadminiY by Tera Contributor
  • 462 Views
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  • 0 helpfuls

Inconsistency with Now Assist bot responses

We have Now Assist for VA installed in our DEV instance. We are noticing inconsistency with Now Assist creating RITM's for the existing conversational catalog items we have in DEV. We get this response from Now Assist VA- "Sorry, there was a problem ...

annjoseph by Tera Contributor
  • 760 Views
  • 2 replies
  • 0 helpfuls

Connect Servicenow Live Agent with Copilot

Hi Community. I have to integrate ServiceNow (Washington DC)  to Copilot studio to use ServiceNow Agent. Copilot admin give me this link to do it Hand off to ServiceNow - Microsoft Copilot Studio | Microsoft Learn but now I have problmes becouse it i...

dferreyra by Tera Contributor
  • 3105 Views
  • 2 replies
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Create a report using performance analytics

Hi all, My requirement is to create a report and calculate the average time taken for a assignment group to resolve or close an Incident.  This timing should not Include Onhold time of an incident. Any documentation or learning links will be helpful....

Abishek1998 by Tera Contributor
  • 745 Views
  • 2 replies
  • 0 helpfuls

servicenow issue

Hi, can someone please provide a solution for this query. assigned to person in the CR should able to edit the planning tab during "Authorize" state of CR.is there any business rule/client scripts/ACLs restricts this?

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NIRANJANAH by Tera Contributor
  • 607 Views
  • 1 replies
  • 0 helpfuls