Service Portal
How to change the VA chat icon background color from purple to blue in now assist chat without modifying property value of propety - 'com.glide.cs.advanced-chat-popover'.
Forum Posts
Resolved! Administration Certification
Hi , I want to certify administration can anyone pls help me
How to acces the images in the portal
Hi guys , I got an requirement from my team where I want to upload images to the servicenow and the members of that organisation can fetch those images and videos through service now portal , and those images and videos should be downloadable , pleas...
Resolved! Triage cases use case in agentic ai workflows
Hello Everyone , Currently I am trying to test the OOTB triage use case in agentic ai studio it displaying message like the picture below even record is available it showing record not found ,It is in Xanadu version ,is the problem is with version ?...
Using Now Assist for Creator to Create Transform Script
The question and script below have been modified to maintain data privacy. Using Now Assist for Creator to create a transform script, we used the following prompt:write a transform script that uses JSON payload fields u_employee_name, u_employee_numb...
Regarding CSA
is servicenow providing free voucher once completed ondemand course
Resolved! Auto Populate a logged in users account?
Hello everyone, What table should you use to auto populate a logged-in user's account for a reference field?
Real-World Insights: Unlocking the Power of Now Assist in Everyday Use Cases
Real-World Insights: Unlocking the Power of Now Assist in Everyday Use CasesWith the evolution of AI-powered workflows, Now Assist has emerged as a cornerstone for intelligent automation within the ServiceNow ecosystem. As someone who’s been deeply ...
Resolved! Custom Progress Bar Style
Hi Everyone,I'm working in UI Builder and I'm using the Progress Bar web component to display a completion percentage coming from a record - " Progress " .I'd like to dynamically change the color of the progress bar depending on the value, something ...
Virtual Agent using LLM: showing person's sys_id and not name
Hello,We are adjusting our Virtual Agent to use the LLM functionality and AI features. We are doing some tests in our non-prod environment and see something odd. Anyone know where / if this can be adjusted?It looks like it knows "me" as it has my sys...
Semantic indexing in AI search
Hello Community, I am currently working on configuring semantic search in AI Search for my ServiceNow instance. I have already configured the semantic configuration in the index source. However, even after this, the results are still appearing as lex...
AWA - Routing issue
I have created three skills and assigned them to different users. My requirement is that when a user selects a country variable in the catalog item, the ticket should be assigned to the appropriate user based on their skill.For example:User_Belgium ...
AI AGENT USE CASE ISSUE WHILE TESTING
hello I am getting issusse while doing test log [{"sys_id":"3b0390a787286610157486e40cbb355f","description":"Manager","type":"manager","output":{"result":{"Decomposition":"The current task cannot be solved with the available agents and resources. P...
Now assist and Gen AI
Hello ,My question related to Now Assist and connecting it with external LLM is there any specific security features we need to followRegardsZiad ELawar