Beginner here...

Xoman67
Kilo Explorer

yesterday

Hi community, I just created a pdi and I don't know what to do next. the assumption seems to be that I suppose to know what to do? like is there a print statement test I can do to say "hello world" (if you know what I mean...)

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its_SumitNow
Kilo Sage

yesterday

Welcome to the world of ServiceNow @Xoman67 

ServiceNow isn't just a coding platform - it's an IT Service Management (ITSM) powerhouse that runs real business operations for thousands of companies.

What ITSM actually means:

Think of it as the system that manages everything IT-related in a company:

  • Incident Management - When someone's laptop breaks or email stops working, tickets flow through ServiceNow from report → assignment → resolution
  • Request Management - Need new software? Request a laptop? It routes through approval chains automatically
  • Change Management - Before any IT system changes, ServiceNow tracks who approved it, when it happens, and what could go wrong
  • Problem Management - Finding root causes so incidents don't keep happening

Why it's different from "just printing":

Your PDI comes pre-loaded with actual ITSM applications. Try this instead:

  1. Go to "All" → "Incident" → "Create New"
  2. Fill out a sample IT issue (like "Printer not working")
  3. Watch it generate a ticket number, assign it, and track it through a workflow

This is real workflow automation - not just code output. The platform handles notifications, approvals, SLAs, escalations, and reporting automatically.

The cool part over here is You can customize these processes or build entirely new ones for HR, Facilities, Customer Service - any department that needs workflow management.

 

Here we are having Administration + Development , Learn Administration first, Scripting come later

Follow this learning path :-

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path... 

 

 

All the best for your ServiceNow Journey!

 

if my reply helped you even a little, then kindly accept it as solution & mark helpful 🙂

 

Best Wishes

Sumit Yadav

Technical Consultant

 

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prajaktajga
Tera Expert

yesterday

Hello @Xoman67 ,

 

You can use community take use cases try to solve it by using your PDI. You can watch videos try to understand the basic concepts and try to implement the same. You can try to explore ServiceNow University where you will get multiple courses try to explore.  

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SohamTipnis
Tera Expert

yesterday - last edited yesterday

Hi @Xoman67,

 

Welcome to ServiceNow🎉!!

Just go exploring and dive yourself into the world of ServiceNow; I am pretty sure you won't be disappointed with the things you will find.

Look after some lifecycles of ITIL, like incident management, problem management, and change management; this will give you a great start.

 

When you reach Change Management, please refer to this article: https://www.servicenow.com/community/itsm-forum/change-management-in-servicenow-everything-you-need-...  

After this, you wouldn't be having any doubt.

All the best for your journey in ServiceNow.

 

If you find my answer useful, please mark it as Helpful and Correct â€Œâ€Œâ€Œâ€ŒðŸ˜Š

 

Regards,

Soham Tipnis

ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

 

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adityahubli
Tera Guru

yesterday

Hello @Xoman67 ,


When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

  • Application Navigator, Banner, Content Frame (UI16)

  • Explore Forms and List Views

  • Company Branding and changing the Welcome Page

  • Context Menu (what it is and its types)

  • Breadcrumbs and how they work

Next, move on to data modeling basics:

  • Table and Field creation

  • Table dependencies and Table Extensions

  • Field types

  • Views

  • Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

  • Reference Qualifiers

  • Dot-walking

  • UI Policies

  • Dictionary Overrides

  • ACLs

  • Priority Lookup

  • Difference between Configuration vs Customization

Then understand data movement and backup concepts:

  • Update Sets (how to take backup of your work)

  • Update Set transfer methods

  • Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

  • Incident

  • Problem

  • Change

  • Request

And then deep dive into the Development part.

Once you follow this path, your ServiceNow learning journey will be smooth and structured 😀 .

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

technical consultant

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