Chat Summarization is not working

[Ravi158]

Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.

Unable to summarize chat. Now Assist isn't set up to process this request.

Please suggest. Any help would be appreciated.

[Ravi Chandra_K]

Hello @Ravi158 

Is the conversation at least six lines long?

Please refer:

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Ravi158]

yeah conversation is more than six lines but still it not summarizing  the chat

it is showing below message.

Unable to summarize chat. Now Assist isn't set up to process this request.

[tidert_24]

Have you tried updating the workspace plugin version in your instance? That was our problem before but we were able fix it because of that.