employee service center virtual agent disabling.

[NeethuB]

how can we disable the virtual chat icon in employee service center.
i have already made the active false from the virtual agent from its not working..
Can someone help me with that?

[maheshkhatal]

@NeethuB 

You need to navigate to sp_agent_chat_config.list and make both the records for ESC inactive.

Additionally you can refer to this article Disable VA on ESC 

Mark my response as helpful.

Thank you,

Mahesh.

[Martin Friedel · Accepted solution]

Hello,

1. open table Service Portal Agent Chat Configurations [sp_agent_chat_config]
2. Update 'EC Polaris' record and 'ESC Chat' record Active = false

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[NeethuB]

Thank you @Martin Friedel