External connector confluence

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TheodorH
Giga Contributor

3 weeks ago

Hi,

 

We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.

The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working.

 

We cannot find the Confluence source or its content, even though we can see it as a source in the Search Profile and Assistant Designer. However, when we search for something in the backend, Confluence is not shown as a source.

Are we missing another plugin besides the external connectors?

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Might be repair plugin work here, also if not log a now support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron

3 weeks ago

Might be repair plugin work here, also if not log a now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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