For Now Mobile if for a catalog item if there is a mandatory attachment how to disable it

[Harsh3842]

Hi Everyone, I am new to Now Mobile trying to understand and navigate it 

I need help with Now Mobile app for the below mentioned points:

1. If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say when we are using a laptop/desktop the files are available on the devices but when we are using now mobile the files that we want to attach will not be available on the Mobile/Phone and since the attachment is mandatory the user will not be able to submit the request on the go since the motive of now mobile is to raise/submit ticket on the go  -- How to get around or where to go find the card to disable it only for now mobile only and not portal is it even possible?
2. In Now mobile app when we are attaching a file it shows a message "You have 2 message VIEW". when clicked on View a pop up opens and it shows the 2 info message 
   1. file uploaded successfully 
   2. File uploaded

Is there a path or a way to find where this message coming from and edit it out to the requirement desire. I tried to find it but not able to find it at least the point 1 "file uploaded successfully " can be removed would be helpful 

    3. In Now Mobile app when we are browsing through service catalog or we are searching if for a catalog there are no image -- No Icon AND No Picture. In the Now mobile app, a blank image is showing up where to go to disable it -- need help with it

    4. In Now mobile when we login in the homepage below there are various options which shows up with different buttons like Home, Help Center, Notification, Settings I want to replace the home icon button with something else is it possible to do it and how? 

Also some product documentation links or video which i can refer to and learn much appreciated 

[RaghavSh]

1. Attachment variable or attachment icon at bottom/top of page? How are you handling the mandatory logic? This will be but tricky to handle on mobile.

4. The icon can be changed from "sys_sg_applet_launcher_tab" table, you need to search for tab labelled home.

3. That depends where your catalog item is being displayed. If it is on some list, you need to find sys_sg_list_screen table and look for the card displaying the icon. Generally SN shows the picture and empty image is shown if nothing is there. This will require changes at multiple places and cards will have to be changed.

For documentation, I believe best will be the mobile learning course on servicenow now learning. You will get all information in one place.

[Harsh3842]

Hi @RaghavSh , 

1. Attachment variable or attachment icon at bottom/top of page? How are you handling the mandatory logic? This will be but tricky to handle on mobile. --- That's what I want to know when a field of type attachment is mandatory, and we are using now mobile that file will not be available on the Phone/Mobile how to handle it 

thank you for the table name let me check and verify it and for attachment message where can i check it

[RaghavSh]

@Harsh3842 so the catalog items for now mobile are opened on /mesp portal, so you can do below:

Create a on load catalog client script (isolate script should be marked  true for this client script) on your catalog item with mandatory attachment variable with below code. It will make the varianle mandatory false. 

Note: The variable should not be marked mandatory true at dictionary level.

if(top.location.href.indexOf('/mesp')>-1){ // it will check mesp in the url
alert("on mobile");
	g_form.setMandatory('att_variable' , false);
   }

I don't think those messages are configurable.