NowAssist with Virtual Agent - I added some topic in - Category -System-Not able see as an admin

jaiho_rai
Kilo Sage

5 hours ago

 

NowAssist with Virtual Agent - I added some topic in - Category "-System-"

I added some topics to the -System- topic category, and they are no longer visible. Can anyone please confirm which role is required to access these topics?

As an admin, I am not able to do so

 

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GlideFather
Tera Patron

5 hours ago

Hi @jaiho_rai,

 

please provide more details, this is not much clear to suggestions..

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Tricia Cornish
ServiceNow Employee
ServiceNow Employee

4 hours ago

@jaiho_rai  - How did you do thiat? System topics are for managing the conversation structure, I believe they are "maint' controlled and  when "is system topic" checked, they are hidden from users.  Users should not be creating system topics. You will probably need to create a support ticket so someone with 'maint' access can uncheck your topics. 

TriciaCornish_0-1757430418347.png

TriciaCornish_1-1757432262215.png

 

Hope that helps, 
Tricia 

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