CSA training
My CSA course will expire on May 10th, so after the expiration, will I not be able to use the course to participate in CSA exams
Forum Posts
What's the difference between SN AI, Gen AI, AI Agent, Agentic AI, and Now Assist?
All of these seem like buzzwords, and I couldn't find a clear distinction between ServiceNow AI, Generative AI, AI Agents, Agentic AI, and Now Assist, because sometimes their meanings overlap. Is there a clear-cut example that differentiates them?
Resolved! Time Zone
I need to fetch system time zone for TimeZone field in Service Catalog without using Script Include
Resolved! Is there are possibility to change the way Now Assist generate Resolution notes?
Hello fellow AI enthusiasts. Is there a possibility for Now Assist to generate the resolution notes in a numbered form instead of sentence form? The skill works on the instance but they want to customize it and list the actions done for the incident ...
How to configure Web Search Tol in custom skill ?
Hello Everyone, I was facing an issue in using Tools in custom skill, when I use web searchl, I was getting an error message everytime.Can someone help me, how to solve this with any step-by-step approach? Thanks!!
Trigger AI Agent
Hi All, We are demoing AI Agents, and trying to use the triggers on use cases, but it's not working. We added a trigger to the use case to run when an incident's state changes to "In Progress". We tried to change the incident state both on next exper...
How Did You Prepare for the ServiceNow CSA Exam? Need a Step-by-Step Approach
Hi everyone,I’m planning to take the ServiceNow Certified System Administrator (CSA) exam soon, and I’m trying to figure out the most effective way to prepare.What topics should I focus on the most?Is hands-on practice using a developer instance enou...
AI Agent Studio
Could someone please direct me to resources or guidance on creating an AI agent?
facing a issue on dashboard.can,t see dashboard create new botton.
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
My CAD exam was suspended
Actually i scheduled My CAD exam through online proctored mode and i clear all the checklist which are required by a examiner then i have started my test and then i was at the ending of test and i was just click on the submit button then unfortunatel...
Live agent Visiblity in csm
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it is avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
How can I add information in At a glance section
Hi Everyone,Kindly help me to add user info like employee number, country, location and other details under AT a Glance section in contextual side menu.
interaction records are creating in workitems
hi everyone,i m currently working in now assist in csmso whenever interaction record is createdWorkitem are not getting created on awa_work_item table even if i have correctly configured the channel , queue and assignment rule this preventing agent t...
Now Assist Skill Kit on Catalog Items
Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...
