how to implement sentiment analysis in Now Assist CSM ?

[jay97]

Hello , 

I am looking for guidance to implement Sentiment Analysis implementation using Now Assist ? 

This is kind of view but there is not details for the implementation 

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

[PaulSylo]

Hi @jay97  - i don't see any direct skills, but there is an option to create custom skill through survey to see the sentiments. See this link, ma be you get a good idea on this survey creation through skills -

https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-detect-negative-survey...

[jay97]

I could see the skill is available now . but there is not implementation guide available from servicenow.