In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button

PradeepAdiga
Tera Contributor

‎02-26-2025 12:39 AM

In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button is missing in ServiceNow workspace  but available over the native UI and Now assist panel

0 Helpfuls
  • 477 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2025 06:11 AM

Hi @PradeepAdiga 

 

2 ways

- Update the CSM workspace to latest version.

- Repair the Now Assist plugin for CSM

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Laurent5
ServiceNow Employee
ServiceNow Employee

‎05-14-2025 02:35 AM

@PradeepAdiga Have you managed to solve it?

0 Helpfuls