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In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button

PradeepAdiga
Tera Contributor

‎02-26-2025 12:39 AM

In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button is missing in ServiceNow workspace  but available over the native UI and Now assist panel

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎02-26-2025 06:11 AM

Hi @PradeepAdiga 

 

2 ways

- Update the CSM workspace to latest version.

- Repair the Now Assist plugin for CSM

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Laurent5
ServiceNow Employee

‎05-14-2025 02:35 AM

@PradeepAdiga Have you managed to solve it?

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