Is Customer Service workspace rename to IT-service Desk workspace?

[gazalagrawa]

We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure what is the issue here.

[Tanushree Maiti]

Resolution

Change the "Title" field in the following record

 /nav_to.do?uri=sys_ux_page_registry.do?sys_id=c4e321a3530210102c30ddeeff7b12f6

OR 

You can also create a UX page property called experienceTitleAlias to override the workspace title 

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1954251

For translation:

https://www.servicenow.com/community/csm-forum/how-to-rename-the-form-option-in-workspace/m-p/305914...

[Dr Atul G- LNG]

Hi @gazalagrawa 

I agree with @Tanushree Maiti, but I would not recommend changing the workspace name. CSM is different from the IT workspace, so it’s better to use the out-of-the-box (OOTB) approach, as it has already been designed and built. If needed, users can still follow the existing setup.

[Ankur Bawiskar]

@gazalagrawa 

Seems somebody renamed that in your instance with some customization

There is nothing as such "Customer Service Workspace"

check this link and response from @shamil-ibrahim 

How to change CSM/FSM Configurable Workspace name 

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