Issue with new service channels in service operations workspace Agent chat

[R_52]

I have created new Service channels like Incident & Request but I am not seeing those new one's in the Service Operations workspace inbox. only Chat option is coming. 

If anyone has any idea or something. please feel free to post your thoughts

[Dr Atul G- LNG]

Hi @R_52 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0999101

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/advanced-work-assi...

@Medi C  @Shivalika 

[PaulSylo]

hi @R_52 - that is placeholder for channel's status. you will see channel in under ribbon bar !

[Shivalika]

Hello @R_52 

These are not service channels - these are presence states. In the left navigation search for presence states and you will get these three. 

And Chat is coming because that is where it's checking the presence. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @R_52 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE