Hi Community, We are currently evaluating how to leverage Now Assist for Knowledge Management,and I’d like to learn from real-world experiences rather than just feature descriptions. In particular, we are looking at the following use cases and would ...
I want "now assist" to respond data from my custom tables. I believe I've to create a custom skill which will fetch the data and give the output to a prompt.It would be really helpful if someone can give detailed steps to achieve the same.#nowAssist
After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...
Hello All, We have Now Assist for contract management. We are configuring the WSD - Lease Administration. The Lease adminsration is child table for OOTB contract table. Can we leverage now assist features from contract management to this WSD - Lease ...
Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...
we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built as mentioned below.-Detect IT ...
Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.could you please provide the solution for this issue.
Does Now assist for SIR has the work-notes and additional comments summarization skill ?if we don't have this kind of skill OOB can we create a custom skill?
While going through the Service Now Platform implementation, there is task validation to be done (attached SS). But unfortunately, task details aren't visible. Can someone help me with suggestions on how to maximize the window for task details.#SNPIN...
Today (15th April) I saw in my developer site there was an highlight to upgrade my PDI to Australia release including Now Assist. I did not hesitate and upgraded it. Yes, the new PDI instance has Now Assist Enabled but plugins are not available to a...
I have logged in partner portal with my company mail.But still asking for Certification maintenance fee and also where should i link webassessor i cant see option in now learning .Since tomorrow is last date for delta please help me with that
We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...
Hi everyone,I'm struggling with a weird issue on AI agent. My AI Agent works great for searching KB articles and incidents, but it crashes every time it tries to trigger the ' Transfer the support to a live SAP Expert agent' topic.The logs show the t...
Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...
Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...
