Build agent
Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation
Forum Posts
Workspace OOB “Export to PDF” shows no related list rows in Test instance (works in DEV
Hi all,Problem:In Workspace, the OOB Export to PDF for our custom table renders related list rows in DEV, but in Test it not shows the related list (no rows). Classic UI export is fine in both environments; only Workspace export is affected.Observed ...
Agentic AI plugin and Use cases
What is the plugin required for Agentic AI?Can we install plugin in PDI? If yes, what are the use cases we can try for ITSM?
Welcome to service now- List and Fiter
I have completed the List and filter activity still validation is shown as failed. Can anyone help
Switching Between Active Conversations in NAVA via Custom Slack Bot — Is It Possible?
[Background / Context]In the Now Assist Virtual Agent (NAVA) web interface, clicking the Chat button at the top displays all currently Active conversations. Each conversation can be individually selected, allowing the user to resume and continue any ...
How to fetch all the records for table and provide to analyze in Now Assist Skill Kit
I want to fetch all the records of a particular table rather than a single record of a particular table to provide as an input in script to analyze, is it possible or any alternative, if not.
How to change the greeting message in now assist teams
Hello Everyone,I want to know where the greeting message was configured for now assist in teams. I've checked in the Now assist in virtual agent assistant and other assistant as well, but the greeting message which configured is different. Is there a...
Add approver's timezone in SLA definition
I am having requirement to attach SLA based on approval level, I have attached it using flow designer however, while configuration of SLA definition I have to add requestor's timezone. Kindly help here if someone has any idea.
How to check if AI Agent Log
Hi Community,Instance: Yokohama.I have AI Agent created with 2 Script tools, 1 is to get details from table record to compare and other is to update comparison in same table record. both have input as 'number', This AI Agent set trigger on Record Cre...
Why Are AI‑Generated Work Notes Showing Null as the User?
Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...
How to integrate ServiceNow AI Agents with external Agents (outside ServiceNow)
Could any one guide on how we can integrate ServiceNow AI Agent (from AI Agent Studio) with external system Agent. Requirement:External Agent is an frontend for end users where they interact with External Agents and then External Agent needs to conne...
Unable to Find "Request Instance" Button on Developer Site
Hi ServiceNow Community,I’m trying to request a free developer instance on the ServiceNow Developer site, but I’m unable to find the "Request Instance" button. I’ve followed the usual steps:Logged into my developer account.Navigated to the "Manage" >...
Unable to view all option/setting in AI Agent Studio
I am able to access "AI Agent Studio" and create AI Agents/Agentic Workflow and even test Agents also, but still not able to view full setting that should be visible in AI Agent studio (options like A2A, MCP etc). I have all the roles (admin, sn_aia....
Now Assist skill: Doc to Voice Agent
HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?
A Practical Try at Change Request State Transitions via Virtual Agent
This is something I implemented as a try‑out to change the states of a Change Request record using Virtual Agent. While working on this, I observed a few important policies and behaviors related to Change Request state transitions:State transitions c...
