Merge old id issue with personal id

udaykumarko · 3 weeks ago

Hi Team,

I am trying to merge the old ID with my company ID, but I am receiving an error during the process.

Could you please assist me with this issue? I have attached a screenshot of the error for your reference.

Note: I no longer have access to my company email ID and currently only have access to the Now Learning portal. Could you please advise on the process to transfer my certifications from my company ID to my personal email ID?

When I try to merge the old ID and select the "Show other verification options" option, I receive the following error.

Dr Atul G- LNG · 3 weeks ago

Ho @udaykumarko

In this case log a case with now learning support team with your new id and team will help you or drop email to

Web_support@servicenow.com

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Ho @udaykumarko

In this case log a case with now learning support team with your new id and team will help you or drop email to

Web_support@servicenow.com

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

udaykumarko · 3 weeks ago

@Dr Atul G- LNG Thanks for the prompt response, I currently only have a PDI and do not have active company access with a ServiceNow ID. When I tried to log a ticket from my PDI, it did not proceed further. I will send an email to the address you mentioned and wait to hear back from the ServiceNow support team.