Merge old id issue with personal id

[udaykumarko]

Hi Team,

I am trying to merge the old ID with my company ID, but I am receiving an error during the process.

Could you please assist me with this issue? I have attached a screenshot of the error for your reference.

Note: I no longer have access to my company email ID and currently only have access to the Now Learning portal. Could you please advise on the process to transfer my certifications from my company ID to my personal email ID?

When I try to merge the old ID and select the "Show other verification options" option, I receive the following error.

[Dr Atul G- LNG · Accepted solution]

Ho @udaykumarko 

In this case log a case with now learning support team with your new id and team will help you or drop email to

Web_support@servicenow.com