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Need A RoadmAp for AI Journey

Nilanjan1
Giga Sage

3 weeks ago

Dear Experts, 

 

It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or give me an already followed roadmap to begin with. I will be really grateful for any guidance suggestions from anyone.

 

Best Wishes.

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @Nilanjan1 

 

There are a number of courses available on Now Learning, and I understand that it can sometimes be a little confusing.

 

read this:

 

https://www.servicenow.com/community/now-assist-forum/understanding-servicenow-agentic-ai-architectu...

 

a well written blog by @glideFather , this article contains everything you need to know.

 

https://www.servicenow.com/community/now-assist-forum/gf-8-getting-started-with-now-assist/td-p/3504...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Tanushree Maiti
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @Nilanjan1 

 

I will recommend you to follow this structured path. Assumption is that you have done CSA already.

first just check additional AI details in this AI System Administrator Career Journey 

Next go through these courses: 

 

Overview:

Agentic AI:

Now Assist:

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Tanushree Maiti
Tera Patron
In response to Tanushree Maiti

3 weeks ago

Hi @Nilanjan1 

 

Also check these

 

2)

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

 

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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