Need help to start creating my first catalog

[amrsabil25]

Greeting Dear Experts,

I had starting my learning journey later, and I asked for create a new catalog, but it's not created, could any one tell me why?

[mayankkumar]

you try this url to open the catalog on service portal
https://<instance_Name>.service-now.com/sp?id=sc_cat_item&sys_id=<catalog_item_sysiD>

or can you please share the screen shot of the catalog you created?

Thanks & Regards
Mayank

[GlideFather]

@amrsabil25 
Due to missing the search bar and the profile icon in the right upper corner it seems that your admin role was revoked, ask any admin to check your profile as your account doesn't have the proper rights:

And the catalog roles might not be sufficient, please review this with a platform owner or somebody who grant access to the environment.

[GlideFather]

@amrsabil25 I have read your comments under another posts and I think there is misunderstanding.

The page that you are referring to is displaying Categories, not Catalogs!!!

To see your records, go to:

• Maintain Portals
  • Maintain Catalogs
    • Maintain Categories
      • Maintain Items

Please let me know if you were able finding your Catalog this method and please Accept solution if this solves your issue which I believe it does.

[GlideFather]

@amrsabil25 

your picture displays Categories not Catalogs, see this:

[mayankkumar]

Hi @amrsabil25 

✅ Steps to Create a Catalog Item in ServiceNow

1. Navigate to Catalog Item Module

• Go to the Application Navigator.

• Search and open: Service Catalog > Catalog Definitions > Maintain Items.

2. Create a New Catalog Item

• Click New.

• Select Catalog Item from the list.

3. Configure the Catalog Item

• Name: Give your item a name (e.g., "Request New Laptop").

• Catalogs: Select the catalog (e.g., "Service Catalog").

• Category: Choose the appropriate category (e.g., "Hardware").

• Short Description & Description: Provide details about the request.

• Availability: Set roles if you want to restrict visibility.

4. Add Variables (Form Fields)

• Scroll down to the Variables related list.

• Click New to create fields like:

  • Text (e.g., justification)

  • Multiple choice (e.g., laptop type)

  • Reference (e.g., manager)

5. Set Variable Attributes (optional)

• You can use default values, read-only, mandatory, etc.

6. Create a Workflow / Flow (optional)

• Attach a flow or workflow for backend processing (approvals, task creation, etc.).

7. Test It

• Click Try It to test the catalog item.

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✅ Steps to Create a Record Producer in ServiceNow

1. Navigate to Record Producers

• Go to: Service Catalog > Catalog Definitions > Record Producers.

2. Create a New Record Producer

• Click New.

3. Configure the Record Producer

• Name: e.g., "Create Incident"

• Catalog: Select the catalog

• Category: Choose the category

• Table: Select the table to create records in (e.g., incident)

4. Add Variables

• Similar to catalog items, scroll to Variables and click New to add form fields.

5. Script (optional)

• Use the Script field to define how the variables map to the target record:

  current.short_description = producer.short_description; current.description = producer.description;

6. Submit and Test

• Click Submit, then use Try It to test how it works.
  
  Video for help
  https://youtu.be/gE3aS9bPls0?si=XKXIqJ4r9m6KQ8hR
  
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  If this was helpful, please mark it as Helpful and Accept as Solution.
  Thanks & Regards
  Mayank

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