Now assist AI search now working

Gaurav99
Tera Contributor

2 hours ago

Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details.

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Everything seems

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1 REPLY 1

Aditya_hublikar
Kilo Sage

2 hours ago

Hello @Gaurav99 ,

 

Installing and activating the Now Assist in AI Search plugin alone is not enough — you also need to configure the AI Search application, add and complete indexing for sources (like Knowledge or Catalog), ensure required roles are assigned. In most cases, AI Search does not work because indexing or post-plugin configuration is still pending.

 

 

You can refer this threads also :

https://www.servicenow.com/community/servicenow-ai-platform-forum/ai-search-not-really-working/td-p/...

 

https://www.servicenow.com/community/platform-analytics-forum/ai-search-not-working/m-p/1225258

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997674

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0998163

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant