Now Assist for Federal

[Joseph Morrison]

What is the FedRAMP status of the NOW Assist skills? What federal clients are already using them? 

[Joseph Morrison]

Ankur, Super helpful. There is a newer version for Yokohama --> https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/fed-ra.... I saw an FAQ asserting not all features were available, and I should "ask my local sales rep" I'm not sure who that would be, so curious if you know any SMEs for FedRAMP of Now Assist Features. Joe

[Joseph Morrison]

Addendum: Now Assist has a FedRAMP status for some of its functionalities, but there is nothing specific for federal when it comes to the Now Assist skills themselves, according to a ServiceNow Community post. ServiceNow's general cloud platform, including the one used for Now Assist, does have FedRAMP High and DoD Impact Level 4 authorizations within its GovCommunityCloud environment.

Here's a more detailed breakdown:

• FedRAMP: FedRAMP is the Federal Risk and Authorization Management Program, which sets security standards for cloud services used by the US government.
  

  Now Assist: Now Assist is a GenAI feature within the ServiceNow platform designed to assist users with various tasks. 

  ServiceNow's FedRAMP Status: While Now Assist skills themselves don't have a specific FedRAMP designation, ServiceNow's broader cloud platform, including the GovCommunityCloud, has FedRAMP High and DoD Impact Level 4 authorizations. 

• GovCommunityCloud: This is ServiceNow's dedicated environment for US government clients, offering the highest level of FedRAMP compliance. 
• Impact on Now Assist: The FedRAMP High and DoD Impact Level 4 authorizations for the GovCommunityCloud mean that Now Assist, when used within this environment, is compliant with the highest security standards for government use.

  In essence, Now Assist benefits from the FedRAMP compliance of the overall ServiceNow platform within its GovCommunityCloud, ensuring that it can be used securely by federal agencie

[Ankur Bawiskar]

@Joseph Morrison 

That's correct.

ServiceNow has not introduced anything for Federal when it comes to Now Assist.

If my response helped please mark it correct and close the thread so that it benefits future readers.