Now Assist Implementation plan and use cases

[Jyo090]

Hi ,

Need Now Assist Implementation execution plan details (activity wise) and use cases. anyone has prepared. need step by step activities in DEV,UAT,PROD instances with timelines

we are planning to implement below use cases.

Chat summarization

Incident assist

Incident & Case summarization

Resolution notes generation

Email reply recommendation

Knowledge article generation

Change request summarization

[GlideFather]

 

Hi @Jyo090,

What you shared are not cases but Now Assist skills:

What's your actual question?These skills are available for ITSM, CSM, HR, ... and based on the module the usage can slightly differ. 

If you are asking how to implement these, then you shall install particualr plugin (e.g. NowAssist for ITSM) and after it's installed, then you can go to Now Assist Admin as seen above, select desired module (under the Technology tab).

Once this is enabled, there's a guided setup to activate a skill and it is super easy. Example of the setup:

Is that what you asked or you want to know more details?

EDIT: attached better screenshots, rephrased the text a bit.

[Jyo090]

I need plan by detail plan execution steps. like in a excel step1, step2 .....

[GlideFather · Accepted solution]

@Jyo090 Excel? can you please explain your requirement? maybe yo uwant to read this Now Assist skills

[prerna_sh]

Hi @Jyo090 ,

Please check out this article: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/now-assist-skills/now-assist-skil...

Also, this as well:  Exploring Now Assist for IT Service Management (ITSM) this will explain all the skills you mentioned above.
Step by step process: Configure Now Assist for IT Service Management (ITSM) 
Let me know if you need further help 🙂

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If my response solves your query, please mark helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna