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08-07-2025 01:48 AM
Hello,
We’re implementing an AI agent workflow, but we’re unable to proceed because the option “Now Assist in Panel – Platform (default)” is not available in Virtual Agent Designer. Please see the attached screenshot for reference.
Could you please assist us with this?
Thank you in advance!
Best regards,
OCA
Solved! Go to Solution.
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08-19-2025 01:39 AM
Hello,
A workaround has been identified for the current issue, and the problem will be resolved with the coming upgrades
Workaround steps :
Navigate to All=> Conversational interfaces=> Assistants => Now assist Panel(Default) => Review => Click on "Edit in Virtual agent"
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08-14-2025 07:03 AM
What are you actually trying to achieve here?
Is it that you want an AI Agent to be triggered from the Now Assist Panel rather than on a Scheduled / Record creation or update?
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08-19-2025 01:39 AM
Hello,
A workaround has been identified for the current issue, and the problem will be resolved with the coming upgrades
Workaround steps :
Navigate to All=> Conversational interfaces=> Assistants => Now assist Panel(Default) => Review => Click on "Edit in Virtual agent"
