Now Assist Skill kit throwing error

dhivyal94299399
Tera Contributor

Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with error
Also the issue happens only in Sandbox instance, its working fine in dev instance. 


1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @dhivyal94299399 

 

Increase the Response Max Tokens field value in the generative AI configuration. The default value is 750. You can increase it by 250 and test the summarization. Repeat the process until the summarization completes successfully.

 

Refer KB :

 KB1700568 Incident Summarization gives an error 

KB1706478 Now Assist Incident Summarization Fails with error "There was an error summarizing your in... 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: