Now Assist Skill kit throwing error

[dhivyal94299399]

Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with error
Also the issue happens only in Sandbox instance, its working fine in dev instance. 

[yashkamde]

Hello @dhivyal94299399 ,

did you also check for the Plugins <sn_uxc_gen_ai, sn_generative_ai> got corrupted issue,

it also can be so check and also shared the resolution for that..

[dhivyal94299399]

@yashkamde 

The plugin is repaired but still the issue persisted. I used different model which was editable and its working fine now but I have query here. 
The default model is Now LLM service, How to change it to AWS Claude as the model I mentioned is AWS Claude. And is it a best practice.

Thanks in advance.


Regards.

[yashkamde]

Yes, 

you can change it to :

1. Navigate to All > AI Agent Studio > Settings.
2. Navigate to the Model provider tab.
3. Select Configure to be redirected to Now Assist Admin.
4. In the Choose a default model provider field, select : 

• Now LLM Service
• AWS Claude
• Azure OpenAI
• Google Gemini

If my response helped mark as helpful and accept the solution.

[Sumon]

Try the background script in this KB article to update the response max token size. You need to identify the correct record in sys_generative_ai_config before you run the update. Hope this helps.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2038552