Now assist skill not working

[dhivyal94299399]

I have activate the skill but it not showing 

[yashkamde]

my now assist instance is hibernating..

meanwhile refer to this steps for turning on the now assist panel.
Turn on the Now Assist panel 

[yashkamde]

Hello @dhivyal94299399 ,

did the issue solved? if not !

plz check if the Now Assist panel is on by navigating Now Assist Admin :

Also make ensure that the user has now_assist_panel_user role :

If my response helped mark as helpful and accept the solution.

[dhivyal94299399]

yes, both are configured but still not working @yashkamde 

[Tanushree Maiti]

Hi @dhivyal94299399 

Refer KB: KB2345359 Now Assist Panel is enabled but the icon does not appear 

Resolution

Verify each of the following prerequisites is configured correctly.

Enable the Next Experience UI Framework

1. Go to System Settings > Next Experience.
2. Activate the Next Experience UI Framework.

Install or repair plugins

1. Go to System Definition > Plugins.
2. Search for Now Assist Core and any relevant Now Assist plugins.
3. Install or repair the plugins as needed.

Assign the required roles 

Verify that users have the following roles assigned:

• now_assist_panel_user for panel access
• sn_nowassist_admin.nsa_admin for activation

Activate AI skills

1. Go to Conversational Interfaces > Assistants.
2. Select Now Assist Panel – Platform (the default assistant).
3. Turn on the Q&A, Topics, and AI Agents skills.

Turn on the panel 

1. Go to Now Assist Admin > Now Assist Experiences.
2. Select Now Assist Panel.
3. Select Turn On.

Verify visibility

Confirm that the sparkle icon appears in the upper-right corner of the instance UI.