Now Assist Skills for Universal Request

[amanbgulati]

I am trying to explore creating NOW Assist Skills for Universal request.

Does Skill kit allow giving the input as the data from related list tied to the actual record.

I would like the Custom skill for Universal request to read the incident/ RITM related list for Universal request records and help with Summarization.

[GlideFather]

Hi @amanbgulati,

what do you mean "universal request", how do you understand that?

Meanwhile for NA Skills, refer to Now Assist Skill Kit Use Case Library and/or [GF#8] Getting started with Now Assist

[amanbgulati]

Universal Request is OOB module that maps to  universal_request table but ServiceNow does not have any OOB Now Assist skills on that.

Aman