NowAssist with Virtual Agent - I added some topic in - Category -System-Not able see as an admin

[jaiho_rai]

NowAssist with Virtual Agent - I added some topic in - Category "-System-"

I added some topics to the -System- topic category, and they are no longer visible. Can anyone please confirm which role is required to access these topics?

As an admin, I am not able to do so

[GlideFather]

Hi @jaiho_rai,

please provide more details, this is not much clear to suggestions..

[jaiho_rai · Accepted solution]

I found an alternate way to retrieve and delete the details. When '-system-' is configured that way, it prevents both read and write access to the data. To view the '-system-' configuration, you can temporarily create an ACL, check the data, and then delete the ACL afterward.

There is two acl - ACL read /write /delete on table lable field "none"

table name -  sys_cb_topic_category 

table name - sys_cb_topic

[Tricia Cornish]

@jaiho_rai  - How did you do thiat? System topics are for managing the conversation structure, I believe they are "maint' controlled and  when "is system topic" checked, they are hidden from users.  Users should not be creating system topics. You will probably need to create a support ticket so someone with 'maint' access can uncheck your topics. 

Hope that helps, 
Tricia 

[jaiho_rai]

I didn’t change the system’s behavior, and I believe what you mentioned is not correct.

"Maint" will not be allowed to perform the configuration, and I don’t think the maint role can be assigned to anyone.

The best approach I followed was checking my lost Topic through ACL, As per best practices and even I didn't touch the OOB topic.

I discussed alredy with ServiceNow on this, and mentioned my approach.

The table label ACL allowed me to view the records, and becuase this flaws in servicenow -system- cateogry should be accessible if they allowed to select ADMIN. 

That design was not correct, it has flaws category -system-