Roles

Community Alums · 3 weeks ago

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
A. itil
B. task_worker
C. sc_fulfiller
D. catalog_ful ller
E. fulfiller

Chat GPT says the right answer is C. But iam not able to find such role in my instance. Woud really appriciate an explaination.

Thanks.

Dr Atul G- LNG · 3 weeks ago

Hi @Community Alums

The correct answer here is ITIL. ITIL defines the role assigned to an agent to fulfill requests and carry out work within the system

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Community Alums · 3 weeks ago

Do look into this once. It is a bit confusing.

Nikhil Bajaj9 · 3 weeks ago

Hi @Community Alums ,

Check these lines:-

In ServiceNow, an SC fulfiller is a user with the necessary permissions, often through the ITIL role, to work on and resolve user requests and tasks within the platform.

Hope it will clear doubt.

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj

Community Alums · 3 weeks ago

so u mean, option C is the right answer.