Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users.I know we can view sent emails under System Logs → Email Logs, but this requires filt...
When i submit the request catalog request from virtual agent its submitted and using now assist i doing same it's also submitted then what is difference can you share me any valid/ practical difference .
Hi, We have a SLO application and we are trying the identify how can we use Now Assist for our use case. We have identified the case summarization feature and chat summarization . We want to understand what are the other things we can do using Now as...
Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...
Hi everyone, I'm currently exploring the capabilities of Now Assist and I'm particularly interested in understanding how it deals with recurring incidents. Does Now Assist offer any automated suggestions or actions based on patterns of similar incide...
I want the work notes and additional comments field visible to all but I do not want users of other groups to view the work notes or comments posted by members in different groups .
The tabset component in the template of performance review application is different of the today's tabset component in service now.Is this true?
Hi Community, I’m working on a Service Catalog item and need some help with a dynamic reference field. I have two variables Department and Doctor (Reference) When a specific department is selected, the Doctor variable should only display doctors who ...
I want "now assist" to respond data from my custom tables. I believe I've to create a custom skill which will fetch the data and give the output to a prompt.It would be really helpful if someone can give detailed steps to achieve the same.#nowAssist
Hello, When I am trying to clone KB generation and email recommendation now assist skills , Make a copy button is disable ? Why it is not allowed to clone ?I would like to clone because my clients using different type of inputs fields.
Hello , I am looking for guidance to implement Sentiment Analysis implementation using Now Assist ? This is kind of view but there is not details for the implementation https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/pag...
Hi everyone,I’m exploring the new Agentic AI capabilities introduced in the ServiceNow Yokohama release, specifically how to integrate AI agents built in AI Agent Studio with Virtual Agent conversations.Here’s what I’m trying to do:Build an AI agent ...
Is there anyway to disable a favorite on mobile that has been favorited on Desktop? I know there is an article from 2024 that says you can't, but I am hoping someone out there has some back end script to assist. We have a custom application that is d...
I want to update reference fields data in the CMDB table. Before that need to load data by using staging table. Here i'm using existing table while loading the data. In the staging table the reference fields are not available. can i use any fields fo...
We have Now Assist for VA installed in our DEV instance. We are noticing inconsistency with Now Assist creating RITM's for the existing conversational catalog items we have in DEV. We get this response from Now Assist VA- "Sorry, there was a problem ...
