Service now AI

[User687957]

Dear all,

I do not know if I am on the right place but lets try.

I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request with correct classification.

Does any of you could help me point out to free peace on lab course in Service now relative to this with practical case that can be configured in a lab instance and understand from start to end for the implementation and full workflow process .

I browse snow training around but did not find the correct one for undertanding concept, configuration and practice.

Thanks for your help on this 
Regards

[GlideFather]

Hi @User687957,

regarding AI capabilities, the resources are limited due to its complexity, operational and licence costs.

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What you can do is to learn from existing trainings and courses:

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maybe you want to start with AI Essentials and Now Assist AI Agents Deep Dive.

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Also, you can refer and search for Now Assist and see the page 45, there are clickable links to access:

https://www.servicenow.com/standard/infographic/learning-paths.html?state=seamless 

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Page 45: I cannot share directly this path

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EDIT:

And some more resources can be found in one of my previous comments [GF] - Learn Now Assist:

you can take any of the following courses at the SN University for free:

• Agentic AI Executive Micro-Certification Learning Path
• Now Assist for IT Service Management (ITSM) Essentials
• any of the following list

Another good source of information is the official docs Now Assist for IT Service Management (ITSM) or the Community post Now Assist for ITSM: Quick Start Guide or Now Assist for ITSM - Implementation Guide

[User687957]

@GlideFather thanks for those information. I will explore that and see .
Do you have implemented or configure Servicenow AI for your customer project or are you simply using it as it is provided in servicenow?

I am coming from Atlassian worlds, where I have setup a customize AI interactiction for Service desk incident classification from slack as example. 

But here in snow first feeling I get is that it is already fully imbedded and its a matter of how to use it correct ?

Happy to share

regards

[GlideFather]

Hi @User687957,

yes I have been involved in a few AI implementation in ServiceNow but it requires licences that are pretty expensive so it isn't interesting to so many organisations...

Actually using it simply as provided in ServiceNow and not for customer project, there are not so many options..

I don't know much about Atlassian so I cannot relate heheh but you inspired me to write this: 

[GF#8] Getting started with Now Assist

[User687957]

@GlideFather good idea which sometimes comes from other experience , where sharing is all about . Especially when there are a lot of starting point and you need to start from the correct one and follow the flow.
Happy to give you some ideas 🙂