Dear all,

I do not know if I am on the right place but lets try.

I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request with correct classification.

Does any of you could help me point out to free peace on lab course in Service now relative to this with practical case that can be configured in a lab instance and understand from start to end for the implementation and full workflow process .

I browse snow training around but did not find the correct one for undertanding concept, configuration and practice.

Thanks for your help on this
Regards

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2 ACCEPTED SOLUTIONS

Hi @User687957,

regarding AI capabilities, the resources are limited due to its complexity, operational and licence costs.

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What you can do is to learn from existing trainings and courses:

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maybe you want to start with AI Essentials and Now Assist AI Agents Deep Dive.

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Also, you can refer and search for Now Assist and see the page 45, there are clickable links to access:

https://www.servicenow.com/standard/infographic/learning-paths.html?state=seamless

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Page 45: I cannot share directly this path

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EDIT:

And some more resources can be found in one of my previous comments [GF] - Learn Now Assist:

you can take any of the following courses at the SN University for free:

Another good source of information is the official docs Now Assist for IT Service Management (ITSM) or the Community post Now Assist for ITSM: Quick Start Guide or Now Assist for ITSM - Implementation Guide

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100 % GlideFather experience and 0 % generative AI

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Hello @User687957 ,

I hope you are doing well . Does your query is resolved ?

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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17 REPLIES 17

Hello @User687957 ,

You can achieve your requirement via simple approach like ServiceNow virtual agent where you need to configure and train your virtual agent as per your requirement . But user need to give some prompts,required information initially on basis of that through virtual agent you can create incident/problem record .

https://www.servicenow.com/in/products/virtual-agent.html .

https://www.servicenow.com/community/developer-forum/difference-between-ai-agent-now-assist-and-virt...

You can also refer this thread for learning path for AI with servicenow :

https://www.servicenow.com/community/developer-forum/please-share-pathway-fo-ai-learning-in-servicen...

If my response helps you then mark it as hel

thanks for your reply @Aditya_hublikar ,
I am a practical and pragmatic guy in my dayly working.
For such implementation and in order to get a clear view on how to appraoch it, is there any practice labs which desribes step by steps ?

ServiceNow is huge and when you are trying to find to learn an particular topic, hard to find corret information and practicle case.
What is goos with labs , it helps you step by step to setup correctly the whole thing that you cannot guess alone
Reagrds

Hello @User687957 ,

For virtual agent on youtube there are multiple videos you can learn from there. Earlier i perform one VA learning task .

User enters his prompt then he got some knowledge guide after that VA again ask your issue is solved or not if you give no as prompt then you get 2 option like crate ticket or want live agent support . when you click create ticket it simply asl short description about your issue then create incident as per your short description.

You can refer his playlist :

https://youtu.be/023DUvJ4vs8?si=biF3jHVtZfVkSgaR

@Aditya_hublikar , @Tanushree Maiti does the following course is needed as well or can be done at the end only ?

Now Assist for IT Service Management Essentials