We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

ServiceNow University Course Fails to Load Content – "web-notification.capgemini.com refused to conn

kashishtyag
Tera Contributor

‎06-19-2026 02:10 AM

Hi Community,

I am currently taking the Now Assist for Creator Essentials (2025 Q4 Store Release) course on ServiceNow University.

When I open the modules, the content does not load. Instead, I see the following error message:

"web-notification.capgemini.com refused to connect."

Details:

  • Course: Now Assist for Creator Essentials (2025 Q4 Store Release)
  • Module: All
  • Issue occurs consistently when opening the lesson content.

I have already tried:

  • Refreshing the page
  • Logging out and back in
  • Using an Incognito/Private browser window
  • Trying a different browser

Has anyone encountered this issue before? Is this related to a browser security setting, corporate network policy, embedded content restriction, or a problem with the course itself?

Any guidance would be greatly appreciated.

Thanks!

Preview file
159 KB
0 Helpfuls
  • 589 Views
5 REPLIES 5

Jim Poisson
ServiceNow Employee

‎06-19-2026 06:20 AM

This looks to be an issue on your company side (assuming you work for CapGemini) and not the University. I'm not sure ServiceNow support will be of much help here. @Tanushree Maiti's advice about incognito or disabling the VPN might be your best bet.

0 Helpfuls