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validate the task 3

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VEERENDRA_08
Giga Contributor

‎06-02-2026 02:20 AM

Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!

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Tanushree Maiti
Tera Patron

‎06-02-2026 01:06 PM

Hi @VEERENDRA_08 

 

 

Ensure You are right-clicking the header and select Save before adding any comments.

 

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=PFmFFaqaoxc
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
4 REPLIES 4

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Tanushree Maiti
Tera Patron

‎06-02-2026 01:06 PM

Hi @VEERENDRA_08 

 

 

Ensure You are right-clicking the header and select Save before adding any comments.

 

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=PFmFFaqaoxc
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...

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VEERENDRA_08
Giga Contributor
In response to Tanushree Maiti

‎06-04-2026 10:15 PM

This task was validated after adding the comment and saving the incident

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CN-L
Mega Sage

‎06-03-2026 02:08 AM

Hi @VEERENDRA_08, can you share a screenshot of the incident that you created, which also includes the comment you've added?


☕ Powered by caffeine, curiosity, and more failed attempts than I'd like to admit
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VEERENDRA_08
Giga Contributor
In response to CN-L

‎06-04-2026 10:17 PM

This task was validated by adding the comment and then saving the incident.

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