Virtual Agent LLM topic discovery

dhivyal94299399 · ‎06-15-2026

i have published the VA flow of LLM, but its not getting discovered in VA

Dr Atul G- LNG · ‎06-15-2026

Click on these 3 dots and check is discoverable true?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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dhivyal94299399 · ‎06-15-2026

@Dr Atul G- LNG

its true but still not discoverable

Dr Atul G- LNG · ‎06-15-2026

Try cache.do

https://www.servicenow.com/docs/r/washingtondc/servicenow-platform/virtual-agent/va-llm.html

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti · ‎06-15-2026

Hi @dhivyal94299399

Refer:

KB0784304 'Show Me Everything' in the Virtual Agent does not bring all Active/Published topics

KB2182733 Now Assist in Virtual Agent is not working with LLM Topics

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti