How to enable now assist for Agent workspace?

[ashvini_jiv]

We have a requirement, where the customer wants to use now assist for Agent workspace. 

Use Case :- We have plugins installed for Now assist and Now assist is enabled for SOW(service operation workspace) but need to enable now Assist for Agent workspace. 

Regards,

Ashvini

[Bhuvan]

@ashvini_jiv 

Refer Now Assist YouTube playlist for activation, configuration and usage in various workspaces

https://www.youtube.com/watch?v=EowWsoAf4wM&list=PLCOmiTb5WX3oKK9uycEXYNb-D-DECvD-8&ab_channel=Servi...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ashvini_jiv 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@ashvini_jiv 

Are you talking about the older Agent workspace?

I believe the older agent workspace may not fully operate with Now Assist.

ServiceNow recommends moving towards SOW from older workspace to take full advantage of Now Assist.

good explanation here

Getting Now Assist for HR Service Delivery (HRSD) Right 

Learn about the differences between Agent Workspace (Legacy) and new Configurable Workspaces 

If my response helped please mark it correct and close the thread so that it benefits future readers.