Access AI Search Assist Usage Data

narramounik
Tera Contributor

How do we achieve this reporting - 

A report that provides insights into AI Search Assist usage data (genius results card)
How many articles were searched via AI search assist
How many were clicked
How many times users clicked on "Solves my issue"

By AI search analytics dashboard, user experience analytics dashboard these data is not available OOTB, how do we configure by custom events.
And which custom tables stores that logs to track           
How many knowledge articles were searched via AI search assist
How many were clicked
How many times users clicked on "Solves my issue".

Please provide the relevant sources on this.
Thanks

2 REPLIES 2

SumanthDosapati
Mega Sage
Mega Sage

@narramounik 

AI Search Analytics dashboard has the data.

Link for the docs :

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/use/dashboards/applicat...

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

@narramounik 

Did the above solution work? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth